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Client Engagement & Case Studies – Fines Breaches & What Went Wrong
August 14 @ 9:00 am - 4:30 pm
$400
Client Engagement & Case Studies - Fines Breaches & What Went Wrong
CPD Points: 7 (x2 3.5 point courses)
Cost: $400 (incl GST)
Lunch will be provided
Client Engagement
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:
- Understanding client needs, what are they looking from an agency and how do we provide this
- Engaging in crucial conversations with clients
Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through
Case Studies - Fines, Breaches and What Went Wrong
Approval Code: ASPIRE226
This course will be designed to allow the industry a chance to reflect on previous years breaches, fines, reprimands and removal of registrations in matters that have been investigated. Through looking into the issue, we can learn from mistakes and ensure process is implemented to ensure any industry/agency vulnerabilities are covered.
Case studies included:
- Trust Account errors
- Database/Intellectual property theft
- Underquoting
- Misrepresentation
- Online Scams targeting Real Estate
Upcoming Workshops
| Name |
Date |
Time |
Location |
Spaces |
Cost |
|
| Client Engagement & Case Studies - Fines Breaches & What Went Wrong |
14 August 2025 |
09:00 am - 04:30 pm |
Abbey Beach Resort |
30 |
$400.00 |
|
