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Client Engagement & Case Studies – Fines, Breaches & What Went Wrong

Date: August 22 @ 9:00 am - 4:30 pm

$400

Client Engagement & Case Studies - Fines Breaches & What Went Wrong

CPD Points: 7 (x2 3.5 point courses)
Cost: $400 (incl GST)
Lunch will be provided

Client Engagement
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:
  • Understanding client needs, what are they looking from an agency and how do we provide this
  • Engaging in crucial conversations with clients
Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through

Case Studies - Fines, Breaches and What Went Wrong
Approval Code:
 ASPIRE226

 This course will be designed to allow the industry a chance to reflect on previous years breaches, fines, reprimands and removal of registrations in matters that have been investigated. Through looking into the issue, we can learn from mistakes and ensure process is implemented to ensure any industry/agency vulnerabilities are covered.
Case studies included:
  • Trust Account errors
  • Database/Intellectual property theft
  • Underquoting
  • Misrepresentation
  • Online Scams targeting Real Estate

Name Date Time Location Available Spaces Cost inc. GST
Client Engagement & Case Studies - Fines, Breaches & What Went Wrong 22 August 2024 09:00 am - 04:30 pm Master Builders Training Rooms, 19 Clifford Street, Bunbury 28 $400.00

Details

Date:
August 22
Time:
9:00 am - 4:30 pm
Cost:
$400
Event Category:

Venue

Master Builders Training Rooms, 19 Clifford Street, Bunbury
Master Builders Training Rooms, 19 Clifford Street, Bunbury Australia