Course Details
Full Day Elective - Understanding Conflict Management & Building & Maintaining Client Relationships
Upcoming Courses
CPD Points: 7 (x2 3.5 point courses)
Cost: $380 incl GST
Lunch will be provided
Understanding Conflict Management
Approval Code: ASPIRE180
Conflicts are unavoidable in life and the same holds true for the workplace and the real estate industry in general. Conflicts and disputes are certain to occur in any organisation regardless of whether it is large or small.
This session focuses on why having the knowledge and the skills necessary to quell conflicts in the before they do irreparable damage is of paramount importance. Regardless of the severity of the dispute, it is of utmost importance that an organisation should detect and tackle the issue in the most effective and professional way possible by using the various techniques and strategies that will be provided by this course.
In this session, the knowledge, skills, and techniques necessary to resolve conflicts in a quick and effective manner before they become an actual threat to the organisation will be provided. Here you and your team will be able to gain new skills and learn new methods that will enable you to take control of otherwise difficult situations and help your organisation grow as a result of this.
Building and Maintaining Client Relationships
Approval Code: ASPIRE171
The key to trust is reliability, consistency and connection with the client. This course is designed to establish and maintain trust through professionalism, best practice, correct use of documentation and ensuring the code of conduct is followed every step of the way.
Key learning areas will include:
Cost: $380 incl GST
Lunch will be provided
Understanding Conflict Management
Approval Code: ASPIRE180
Conflicts are unavoidable in life and the same holds true for the workplace and the real estate industry in general. Conflicts and disputes are certain to occur in any organisation regardless of whether it is large or small.
This session focuses on why having the knowledge and the skills necessary to quell conflicts in the before they do irreparable damage is of paramount importance. Regardless of the severity of the dispute, it is of utmost importance that an organisation should detect and tackle the issue in the most effective and professional way possible by using the various techniques and strategies that will be provided by this course.
In this session, the knowledge, skills, and techniques necessary to resolve conflicts in a quick and effective manner before they become an actual threat to the organisation will be provided. Here you and your team will be able to gain new skills and learn new methods that will enable you to take control of otherwise difficult situations and help your organisation grow as a result of this.
Building and Maintaining Client Relationships
Approval Code: ASPIRE171
The key to trust is reliability, consistency and connection with the client. This course is designed to establish and maintain trust through professionalism, best practice, correct use of documentation and ensuring the code of conduct is followed every step of the way.
Key learning areas will include:
- Reviewing the code of conduct and how this aligns working with clients
- Overview of Emotional Intelligence
- Covey time management matrix
- Dealing with customer complaints
- Improving agency practice