Course Details
Full Day Elective - Next Level Customer Service & Client Engagement
Upcoming Courses
CPD Points: 7 (x2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided
Next Level Customer Service
Approval Code: ASPIRE237
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:
Cost: $300 incl GST
Lunch will be provided
Next Level Customer Service
Approval Code: ASPIRE237
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:
- Communication skills
- Complaint management
- Empathy
- Keeping the client informed
- Customer feedback
- Case studies
- Meeting the clients expectations of customer service
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:
- Understanding client needs, what are they looking from an agency and how do we provide this
- Engaging in crucial conversations with clients
- Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through