Course Details
Full Day Elective - Stress & Mental Health in Real Estate & Next Level Customer Service
Upcoming Courses
CPD Points: 7 (x 2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided
Stress and Mental Health in Real Estate
Approval Code: ASPIRE238
With workplace stress leading to an increase of professional and skilled real estate practitioners leaving the industry, there are less skilled staff for businesses to hire and less mentors for new staff entering the industry to seek guidance from. This course is about how we manage the industry stress and what we can do when we recognise signs in our work, attitude and health.
Major focus on stress and mental health in the workplace. Overview of key aspects:
Approval Code: ASPIRE236
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:
Cost: $300 incl GST
Lunch will be provided
Stress and Mental Health in Real Estate
Approval Code: ASPIRE238
With workplace stress leading to an increase of professional and skilled real estate practitioners leaving the industry, there are less skilled staff for businesses to hire and less mentors for new staff entering the industry to seek guidance from. This course is about how we manage the industry stress and what we can do when we recognise signs in our work, attitude and health.
Major focus on stress and mental health in the workplace. Overview of key aspects:
- Coping mechanisms
- Identifying triggers for stress
- Handling stressful situations (ie. suicide management, meth usage, upset clients)
- Mental health pricipals to maintain a positive headspace in the industry
- Balance and perspective
- Seeking support from management and external support mechanisms.
Approval Code: ASPIRE236
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:
- Communication skills
- Complaint management
- Empathy
- Keeping the client informed
- Customer feedback
- Case studies
- Meeting the clients expectations of customer service