Course Details

Full Day Elective - Next Level Customer Service & Stress and Mental Health in Real Estate Upcoming Courses CPD Points: 7 (2 x 3.5 point courses)
Cost: $380 incl GST
Lunch will be provided

Next Level Customer Service
Approval Code: ASPIRE236
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:

Communication skills
Complaint management
Empathy
Keeping the client informed
Customer feedback
Case studies
Meeting the clients expectations of customer service

Stress and Mental Health in Real Estate
Approval Code: ASPIRE238

With workplace stress leading to an increase of professional and skilled real estate practitioners leaving the industry, there are less skilled staff for businesses to hire and less mentors for new staff entering the industry to seek guidance from. This course is about how we manage the industry stress and what we can do when we recognise signs in our work, attitude and health.
Major focus on stress and mental health in the workplace. Overview of key aspects

Coping mechanisms
Identifying triggers for stress
Handling stressful situations (i.e. suicide in a management, meth usage, upset clients)
Mental health principals to main a positive headspace in the industry
Balance and perspective
Seeking support from management and external support mechanisms

There are currently no openings available for this course.