Course Details
Full Day Elective - Next Level Customer Service & Case Studies - Fines, Breaches & What Went Wrong
Upcoming Courses
CPD Points: 7 (x2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided
Next Level Customer Service
Approval Code: ASPIRE236
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:
Approval Code: ASPIRE226
This course will be designed to allow the industry a chance to reflect on previous years breaches, fines, reprimands and removal of registrations in matters that have been investigated. Through looking into the issue, we can learn from mistakes and ensure process is implemented to ensure any industry/agency vulnerabilities are covered.
Case studies included:
Cost: $300 incl GST
Lunch will be provided
Next Level Customer Service
Approval Code: ASPIRE236
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:
- Communication skills
- Complaint management
- Empathy
- Keeping the client informed
- Customer feedback
- Case studies
- Meeting the clients expectations of customer service
Approval Code: ASPIRE226
This course will be designed to allow the industry a chance to reflect on previous years breaches, fines, reprimands and removal of registrations in matters that have been investigated. Through looking into the issue, we can learn from mistakes and ensure process is implemented to ensure any industry/agency vulnerabilities are covered.
Case studies included:
- Trust Account errors
- Database/Intellectual property theft
- Underquoting
- Misrepresentation
- Online Scams targeting Real Estate