Course Details
7 Point Bundle
Building and Maintaining Client Relationships & Understanding Conflict Management
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Price: $182 plus GST
CPD Points: 7.0
Access Length: 30 days
Access Type: Online
Please note that this course is only for participants who need to complete Elective points.
Building and Maintaining Client Relationships
This course covers the following topics:
This course covers the following topics:
CPD Points: 7.0
Access Length: 30 days
Access Type: Online
Please note that this course is only for participants who need to complete Elective points.
Building and Maintaining Client Relationships
This course covers the following topics:
- Reviewing the code of conduct and how this aligns working with clients
- Overview of Emotional Intelligence
- Covey time management matrix
- Dealing with customer complaints
- Improving agency practice
This course covers the following topics:
- Understanding the difference between just passing on information between parties and how to maximise our position to negotiate with strength and therefore work in our clients’ best interest;
- How time on market and previous interest in the property can be vital to the final price achieved, both in sale and rent;
- How different sale and marketing strategies affect the negotiation process (i.e. Auction Vs Fixed Price);
- How to utilise multiple offers or competition to increase sale or rental price;
- How natural human behaviour can affect the sale/rent process. (i.e. How to handle buyer remorse and doubt from sellers on price and understanding these natural emotions helps you guide the consumer through the process);