Course Details
Building and Maintaining Client Relationships
Upcoming Courses
Approval Code: ASPIRE171
CPD Points: 3.5
Cost: $150 plus GST
The key to trust is reliability, consistency and connection with the client. This course is designed to establish and maintain trust through professionalism, best practice, correct use of documentation and ensuring the code of conduct is followed every step of the way.
Key learning areas will include:
CPD Points: 3.5
Cost: $150 plus GST
The key to trust is reliability, consistency and connection with the client. This course is designed to establish and maintain trust through professionalism, best practice, correct use of documentation and ensuring the code of conduct is followed every step of the way.
Key learning areas will include:
- Reviewing the code of conduct and how this aligns working with clients
- Overview of Emotional Intelligence
- Covey time management matrix
- Dealing with customer complaints
- Improving agency practice