Client Engagement & Case Studies – Fines, Breaches & What Went Wrong

Date: June 20 @ 9:00 am - 4:30 pm

$400

Client Engagement & Case Studies - Fines Breaches & What Went Wrong

CPD Points: 7 (x2 3.5 point courses)
Cost: $400 (incl GST)
Lunch will be provided

Client Engagement
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:

Understanding client needs, what are they looking from an agency and how do we provide this
Engaging in crucial conversations with clients

Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through

Case Studies - Fines, Breaches and What Went Wrong
Approval Code: ASPIRE226
This course will be designed to allow the industry a chance to reflect on previous years breaches, fines, reprimands and removal of registrations in matters that have been investigated. Through looking into the issue, we can learn from mistakes and ensure process is implemented to ensure any industry/agency vulnerabilities are covered.
Case studies included:

Trust Account errors
Database/Intellectual property theft
Underquoting
Misrepresentation
Online Scams targeting Real Estate

Name	Date	Time	Location	Available Spaces	Cost inc. GST
Client Engagement & Case Studies - Fines, Breaches & What Went Wrong	20 June 2024	09:00 am - 04:30 pm	Margarets in Town, 6 Tunbridge Street, Margaret River	30	$400.00	Enrol

Details

Date:: June 20
Time:: 9:00 am - 4:30 pm
Cost:: $400
Event Category:: Workshop

Venue

: Margarets in Town, 6 Tunbridge Street, Margaret River
: Margarets in Town, 6 Tunbridge Street, Margaret River Australia