Course List

This Workshop is a Virtual Workshop delivered via the Learner Portal on Teams. We will discuss the unit‚ relevance to the workplace, explain the assessments and requirements and address any questions students have during or after the presentation. 

This Workshop is a face to face workshop.  We will discuss the unit‚ relevance to the workplace‚ explain the assessments and requirements and address any questions students have during or after the presentation. 

This Workshop is a Face to Face Workshop. We will discuss the unit‚ relevance to the workplace, explain the assessments and requirements and address any questions students have during or after the presentation. 

This Workshop is a Virtual Workshop delivered via the Learner Portal on Teams. We will discuss the unit‚ relevance to the workplace‚ explain the assessments and requirements and address any questions students have during or after the presentation. 

This Workshop is a Virtual Workshop delivered via the Learner Portal on Teams. We will discuss the unit‚ relevance to the workplace‚ explain the assessments and requirements and address any questions students have during or after the presentation. 

This is a Face to Face Workshop. We will discuss the unit‚ relevance to the workplace‚ explain the assessments and requirements and address any questions students have during or after the presentation. 

This Workshop is a Virtual Workshop delivered via the Learner Portal on Teams. We will discuss the unit‚ relevance to the workplace‚ explain the assessments and requirements and address any questions students have during or after the presentation. 

This Workshop is a Virtual Workshop delivered via the Learner Portal on Teams. We will discuss the unit‚ relevance to the workplace‚ explain the assessments and requirements and address any questions students have during or after the presentation. 

Approval Code: ASPIRE171
CPD Points: 3.5
Cost: $150 plus GST

The key to trust is reliability, consistency and connection with the client. This course is designed to establish and maintain trust through professionalism, best practice, correct use of documentation and ensuring the code of conduct is followed every step of the way.  
 
Key learning areas will include:

• Reviewing the code of conduct and how this aligns working with clients
• Overview of Emotional Intelligence
• Covey time management matrix 
• Dealing with customer complaints
• Improving agency practice

Join us at our cultural intelligence, growth, and real estate training conference for property management professionals. Enhance your skills and knowledge, and learn practical strategies to build relationships, manage properties effectively in today's diverse and interconnected world.
 
Let's collaborate, build growth, and promote inclusivity together in the real estate industry.
 
Get your tickets now!

CPD allocation available for Licensees, BDM’s & Property Managers 3.5 elective points for attending the day & the remaining 6.5 points as an online option

Approval Code: ASPIRE242
CPD Points: 3.5
Cost: $150 plus GST

Today's real estate market is more complex, dynamic and high-pressured than ever before. In this fast-paced environment, it is critical all real estate professionals develop the skills to effectively manage the ebbs and flows of a demanding market and the agency they are working for to provide the best service they can to the consumer. This workshop will give participant the tools and techniques to understand and manage change effectively and to work more effectively with the real estate consumer and others in the workplace.
 
Key learning areas will include:

• Understand and define resilience
• Understand stress and where it comes from
• Identify key strategies to build resilience
• Working effectively with others

CPD Points: 7 (x2 3.5 point courses)
Cost: $400 (incl GST)
Lunch will be provided

Client Engagement
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:

• Understanding client needs, what are they looking from an agency and how do we provide this
• Engaging in crucial conversations with clients

Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through

Case Studies - Fines, Breaches and What Went Wrong
Approval Code: ASPIRE226
 This course will be designed to allow the industry a chance to reflect on previous years breaches, fines, reprimands and removal of registrations in matters that have been investigated. Through looking into the issue, we can learn from mistakes and ensure process is implemented to ensure any industry/agency vulnerabilities are covered.
Case studies included:

• Trust Account errors
• Database/Intellectual property theft
• Underquoting
• Misrepresentation
• Online Scams targeting Real Estate

CPD Points: 7 (x2 3.5 point courses)
Cost: $300 (incl GST)
Lunch will be provided

Client Engagement
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:

• Understanding client needs, what are they looking from an agency and how do we provide this
• Engaging in crucial conversations with clients

Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through

Social Media
Approval Code: ASPIRE193

• Awareness of the differing social media platforms and compliance issues related to these
• Targeting clients/database for best result for the vendor/landlord and their marketing expenditure
• Legislation around privacy, disclosure, representations, code of conduct and discrimination
• Complaint management online
• Risk and Policy & Procedures

Commencement Meeting for Work Health and Safety

Approval Code: 23MASPIRE-REA-BA-RES
CPD Points: 3.0
Cost:  FREE

Session details:

• Automatic mutual recognition of occupational registration
• Family and domestic violence provisions and protections
• Cyber-crime, cyber-security and best practice prevention

Approval Code: 23MASPIRE-REA-BA-RES-REGIONAL
CPD Points: 3.0
Cost:  FREE

Session details:

• Automatic mutual recognition of occupational registration
• Family and domestic violence provisions and protections
• Cyber-crime, cyber-security and best practice prevention

CPD Points: 3.0
Cost:  FREE
Learning Objectives:

By the end of this workshop, participants will be able to:

1. Apply the current legislative requirements for client verification and the right to deal process in commercial transactions.

2. Recognise privacy and cybersecurity risks in commercial leasing and sales operations, and apply mitigation strategies to protect client information.

3. Interpret lease termination and short-term lease provisions within the Commercial Tenancy Act framework and relevant case law.

4. Maintain compliance standards set by the Department of Energy, Mines, Industry Regulation and Safety (DMIS) for the 2025 CPD year.
    

Please note: Cancellations made within 7 days of the course date are non-refundable. Transfers may be considered at Aspire’s discretion based on availability.

Approval Code: 24MASPIRE-SR-PM-COM-F2F-WEB


 

CPD Points: 3.0
Cost:  FREE
Learning Objectives:

By the end of this workshop, participants will be able to:

1. Apply the current legislative requirements for client verification and the right to deal process in commercial transactions.

2. Recognise privacy and cybersecurity risks in commercial leasing and sales operations, and apply mitigation strategies to protect client information.

3. Interpret lease termination and short-term lease provisions within the Commercial Tenancy Act framework and relevant case law.

4. Maintain compliance standards set by the Department of Energy, Mines, Industry Regulation and Safety (DMIS) for the 2025 CPD year.
    

Please note: Cancellations made within 7 days of the course date are non-refundable. Transfers may be considered at Aspire’s discretion based on availability.

Approval Code: 24MASPIRE-SR-PM-COM-REGIONAL 

 

CPD Points:  3.0
Cost:  Free
Overview: Stay compliant and confident with the latest updates in WA’s residential tenancy laws. This session covers key 2025 legislative changes, including new rules for pets and property modifications, break lease procedures, and bond disposal. Learn how to manage disputes effectively, understand consumer law obligations, and reduce risk in your daily property management practice.

Perfect for property managers who want practical knowledge, clear guidance, and real-world examples they can apply immediately.

Approval Code: 24MASPIRE-PM-RES
Please note: Cancellations made within 7 days of the course date are non-refundable. Transfers may be considered at Aspire’s discretion based on availability.


 

Points:  3.0
Cost:  Free
Learning Objectives:

By the end of this workshop participants will be able to:

1. Understand and apply the latest amendments to the Residential Tenancies Act 1987 (WA) (and any relevant regulations) as of 2024-25, including key Commissioner determinations.

2. Identify major risk areas in residential property management (e.g., break-lease disputes, rent increases, pets/modifications, cybersecurity) and implement best-practice controls.

3. Navigate dispute resolution processes involving the Western Australian State Administrative Tribunal (WASAT) and other relevant bodies, and document management accordingly.

4. Demonstrate effective systems and procedures for privacy, trust account security, and cyber threat mitigation in the property management context.

Approval Code: 24MASPIRE-PM-RES-REGIONAL 
Please note: Cancellations made within 7 days of the course date are non-refundable. Transfers may be considered at Aspire’s discretion based on availability.



 

CPD Points: 3.0
Cost: FREE
Stay compliant. Protect your clients. Win more business.​
Our 2025 Mandatory CPD workshop gives WA agents real-world strategies for staying compliant while protecting clients and building trust. This is hands-on training - not another tick-the-box session.

What You’ll Learn

Legislation made simple: Understand the 2025 changes affecting residential sales - including selling tenanted properties and disclosure obligations - in plain English.

Cybersecurity in sales: Discover how to protect your clients and commission from scams, redirection fraud, and data breaches.

Truth in advertising: Learn what you can and can’t say in listings, price guides, and marketing to avoid breaches of the Australian Consumer Law.

Selling with tenants: Handle complex scenarios confidently when selling leased properties — we’ll give you scripts that work.

Please note: Cancellations made within 7 days of the course date are non-refundable. Transfers may be considered at Aspire’s discretion based on availability. Approval Code: 24MASPIRE-SR-RES

CPD Points: 3.0
Cost: FREE
Stay compliant. Protect your clients. Win more business.​

Overview:

Our 2025 Mandatory CPD workshop gives WA agents real-world strategies for staying compliant while protecting clients and building trust. This is hands-on training - not another tick-the-box session.
 

What You’ll Learn

Legislation made simple
Understand the 2025 changes affecting residential sales - including selling tenanted properties and disclosure obligations - in plain English.

Cybersecurity in sales
Discover how to protect your clients and commission from scams, redirection fraud, and data breaches.

Truth in advertising
Learn what you can and can’t say in listings, price guides, and marketing to avoid breaches of the Australian Consumer Law.

Selling with tenants
Handle complex scenarios confidently when selling leased properties — we’ll give you scripts that work.

---

Why Agents Choose This CPD

• Real examples and case studies - no jargon

• Interactive and WA-specific

• Walk away with a cybersecurity checklist, sales scripts, and your CPD certificate

Meets the 2025 Mandatory CPD requirement for WA Sales Representatives.

CPD Points: 3 points
Cost: Free
 

Approval Code: ASPIRE190
CPD Points: 3.5
Cost: $150 plus GST

• Why do we need to be ‘culturally intelligent’?
• Perception and impact on our behaviours
• How to show respect to people from different cultures
• Understanding how to negotiate with different cultures
• Service standards and how they may be varied to suit different needs
• The Head, Body and Heart - working together to understand cultural intelligence in real estate

CPD Points: 7 (x2 3.5 point courses)
Cost: Refer to Client engagement Form
 

CPD Points: 7 (x2 3.5 point courses)
Cost: $300 including GST
 

CPD Points: 7 (x2 3.5 point courses)
Cost: $400 including GST
Morning Tea and Lunch Included
 

CPD Points: 7 (x2 3.5 point courses)
Cost: $250 including GST
 

CPD Points: 7 (x2 3.5 point courses)
Cost: $250 plus GST
Lunch will be provided

Building and Maintaining Client Relationships
Approval Code: ASPIRE171

The key to trust is reliability, consistency and connection with the client. This course is designed to establish and maintain trust through professionalism, best practice, correct use of documentation and ensuring the code of conduct is followed every step of the way.  
 
Key learning areas will include:

• Reviewing the code of conduct and how this aligns working with clients
• Overview of Emotional Intelligence
• Covey time management matrix 
• Dealing with customer complaints
• Improving agency practice

Building Strategies for Resilience
Approval Code: ASPIRE200

Today's real estate market is more complex, dynamic and high-pressured than ever before. In this fast-paced environment, it is critical all real estate professionals develop the skills to effectively manage the ebbs and flows of a demanding market and the agency they are working for to provide the best service they can to the consumer. This workshop will give participant the tools and techniques to understand and manage change effectively and to work more effectively with the real estate consumer and others in the workplace.
 
Key learning areas will include:

• Understand and define resilience
• Understand stress and where it comes from
• Identify key strategies to build resilience
• Working effectively with others

CPD Points: 7 (x2 3.5 point courses)
Lunch will be provided

Building Strategies for Resilience
Approval Code: ASPIRE200

Today's real estate market is more complex, dynamic and high-pressured than ever before. In this fast-paced environment, it is critical all real estate professionals develop the skills to effectively manage the ebbs and flows of a demanding market and the agency they are working for to provide the best service they can to the consumer. This workshop will give participant the tools and techniques to understand and manage change effectively and to work more effectively with the real estate consumer and others in the workplace.

Key learning areas will include:

• Understand and define resilience
• Understand stress and where it comes from
• Identify key strategies to build resilience
• Working effectively with others

 

​Mastering Negotiation
Approval Code: ASPIRE181

Negotiation is crucial for almost every aspect of working in real estate, for both a sales person and the property manager. It is one of the many ways we add value to the process with a client and our ability to have strength here is crucial in securing good results and minimising disputes in our area of work.
Understanding the difference between just passing on information between parties and how to maximise our position to negotiate with strength and therefore work in our clients’ best interest;

Key learning areas will include:

• How time on market and previous interest in the property can be vital to the final price achieved, both in sale and rent;
• How different sale and marketing strategies affect the negotiation process (i.e. Auction Vs Fixed Price);
• How to utilise multiple offers or competition to increase sale or rental price; 
• How natural human behaviour can affect the sale/rent process. (i.e. How to handle buyer remorse and doubt from sellers on price and understanding these natural emotions helps you guide the consumer through the process);
• Why early offers are crucial to the sale process.
• How to generate offers and interest through correct marketing and proper questioning techniques;
• Recognising the role Diversity and ethnicity place in how people approach the negotiation process.

CPD Points: 7 (x2 3.5 point courses)
Cost: $300 (incl GST)
Lunch will be provided

Client Engagement
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:

• Understanding client needs, what are they looking from an agency and how do we provide this
• Engaging in crucial conversations with clients

Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through

Building Strategies for Resilience
Approval Code: ASPIRE242
Today's real estate market is more complex, dynamic and high-pressured than ever before. In this fast-paced environment, it is critical all real estate professionals develop the skills to effectively manage the ebbs and flows of a demanding market and the agency they are working for to provide the best service they can to the consumer. This workshop will give participant the tools and techniques to understand and manage change effectively and to work more effectively with the real estate consumer and others in the workplace.
Key learning areas will include:

• Understand and define resilience
• Understand stress and where it comes from
• Identify key strategies to build resilience
• Working effectively with others

CPD Points: 7 (x 2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Introduction to Commercial Part 1 - Awareness
Approval Code: ASPIRE203

This course is designed to give participants involved in residential real estate an introduction and insight into commercial.  Many are coming from a mainly residential field and with the tightening of the market, are looking at opportunities to either sell or manage commercial/industrial/retail properties. The course will be delivered in two parts, with this part focused on awareness and the second 3.5CPD session focussed on correct implementation.
The main areas covered will be

• Property Classifications
• Legislation
• Planning and Approved Use
• Sales Process
• Leasing Process
• Contracts
• Property Management
• Property Interest Reports
• Risk Management

Introduction to Commercial Part 2 - Practical Application
Approval Code: ASPIRE203

This course is designed to give participants involved in residential real estate an introduction and insight into commercial.  Many are coming from a mainly residential field and with the tightening of the market, are looking at opportunities to either sell or manage commercial/industrial/retail properties. This course is the second course, showing correct implementation of areas covered in the first session.
The main areas covered will be

• Property Classifications
• Legislation
• Planning and Approved Use
• Sales Process
• Leasing Process
• Contracts
• Property Management
• Property Interest Reports
• Risk Management

CPD Points: 7 (x2 3.5 point courses)
Cost: $250 plus GST
Lunch will be provided

Loving Legislation
Approval Code: ASPIRE210

For professionals working in the real estate industry, it is important to understand legislation and how this aligns to the services we provide to the consumer. You should not see legislation or compliance as a hurdle for your agency, rather learn to love this to ensure you understand, apply, and build into your own and your agencies everyday practice. Remembering compliance affects us all, a compliant individual is the building blocks for the compliance of the wider team. No matter your position in the agency, you should role model compliance. 

Key learning areas will include:

• Overview of real estate legislation
• Areas of risk that arise from complacency and lack of awareness
• Examples of how legislation may be breached
• Advertising for the business, individual, sales and property management
• Overview of the Privacy Act
• Offices processes and how to reduce risk
• Learning to love of compliance and legislation and using this to protect your clients, customers, the business, and yourself
• Culture of self-improvement and awareness

Building and Maintaining Client Relationships
Approval Code: ASPIRE171

The key to trust is reliability, consistency and connection with the client. This course is designed to establish and maintain trust through professionalism, best practice, correct use of documentation and ensuring the code of conduct is followed every step of the way.  
 
Key learning areas will include:

• Reviewing the code of conduct and how this aligns working with clients
• Overview of Emotional Intelligence
• Covey time management matrix 
• Dealing with customer complaints
• Improving agency practice

CPD Points: 7 (x2 3.5 point courses)
Cost: $295 plus GST
Lunch will be provided

Loving Legislation
Approval Code: ASPIRE210

For professionals working in the real estate industry, it is important to understand legislation and how this aligns to the services we provide to the consumer. You should not see legislation or compliance as a hurdle for your agency, rather learn to love this to ensure you understand, apply, and build into your own and your agencies everyday practice. Remembering compliance affects us all, a compliant individual is the building blocks for the compliance of the wider team. No matter your position in the agency, you should role model compliance. 

Key learning areas will include:

• Overview of real estate legislation
• Areas of risk that arise from complacency and lack of awareness
• Examples of how legislation may be breached
• Advertising for the business, individual, sales and property management
• Overview of the Privacy Act
• Offices processes and how to reduce risk
• Learning to love of compliance and legislation and using this to protect your clients, customers, the business, and yourself
• Culture of self-improvement and awareness

Building Strategies for Resilience
Approval Code: ASPIRE200

Today's real estate market is more complex‚ dynamic and high-pressured than ever before. In this fast-paced environment, it is critical all real estate professionals develop the skills to effectively manage the ebbs and flows of a demanding market and the agency they are working for to provide the best service they can to the consumer. This workshop will give participant the tools and techniques to understand and manage change effectively and to work more effectively with the real estate consumer and others in the workplace.
 
Key learning areas will include:

• Understand and define resilience
• Understand stress and where it comes from
• Identify key strategies to build resilience
• Working effectively with others

CPD Points: 7 (x 2 3.5 point courses)
Cost: $250 plus GST
Lunch will be provided
 
Loving Legislation
Approval Code: ASPIRE210

For professionals working in the real estate industry, it is important to understand legislation and how this aligns to the services we provide to the consumer. You should not see legislation or compliance as a hurdle for your agency, rather learn to love this to ensure you understand, apply, and build into your own and your agencies everyday practice. Remembering compliance affects us all, a compliant individual is the building blocks for the compliance of the wider team. No matter your position in the agency, you should role model compliance. 

Key learning areas will include:

• Overview of real estate legislation
• Areas of risk that arise from complacency and lack of awareness
• Examples of how legislation may be breached
• Advertising for the business, individual, sales and property management
• Overview of the Privacy Act
• Offices processes and how to reduce risk
• Learning to love of compliance and legislation and using this to protect your clients, customers, the business, and yourself
• Culture of self-improvement and awareness

CPD Points: 7 (x2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Loving Legislation
Approval Code: ASPIRE210

For professionals working in the real estate industry, it is important to understand legislation and how this aligns to the services we provide to the consumer. You should not see legislation or compliance as a hurdle for your agency, rather learn to love this to ensure you understand, apply, and build into your own and your agencies everyday practice. Remembering compliance affects us all, a compliant individual is the building blocks for the compliance of the wider team. No matter your position in the agency, you should role model compliance. 

Key learning areas will include:

• Overview of real estate legislation
• Areas of risk that arise from complacency and lack of awareness
• Examples of how legislation may be breached
• Advertising for the business, individual, sales and property management
• Overview of the Privacy Act
• Offices processes and how to reduce risk
• Learning to love of compliance and legislation and using this to protect your clients, customers, the business, and yourself
• Culture of self-improvement and awareness

CPD Points: 7 (x2 3.5 point courses)
Cost: $295 plus GST
Lunch will be provided

Loving Legislation
Approval Code: ASPIRE210

For professionals working in the real estate industry, it is important to understand legislation and how this aligns to the services we provide to the consumer. You should not see legislation or compliance as a hurdle for your agency, rather learn to love this to ensure you understand, apply, and build into your own and your agencies everyday practice. Remembering compliance affects us all, a compliant individual is the building blocks for the compliance of the wider team. No matter your position in the agency, you should role model compliance. 

Key learning areas will include:

• Overview of real estate legislation
• Areas of risk that arise from complacency and lack of awareness
• Examples of how legislation may be breached
• Advertising for the business, individual, sales and property management
• Overview of the Privacy Act
• Offices processes and how to reduce risk
• Learning to love of compliance and legislation and using this to protect your clients, customers, the business, and yourself
• Culture of self-improvement and awareness

CPD Points: 7 (x2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Next Level Customer Service
Approval Code: ASPIRE236
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:

• Communication skills
• Complaint management
• Empathy
• Keeping the client informed
• Customer feedback
• Case studies
• Meeting the clients expectations of customer service

Case Studies - Fines, Breaches and What Went Wrong
Approval Code: ASPIRE226
 This course will be designed to allow the industry a chance to reflect on previous years breaches, fines, reprimands and removal of registrations in matters that have been investigated. Through looking into the issue, we can learn from mistakes and ensure process is implemented to ensure any industry/agency vulnerabilities are covered.
Case studies included:

• Trust Account errors
• Database/Intellectual property theft
• Underquoting
• Misrepresentation
• Online Scams targeting Real Estate

CPD Points: 7 (x2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Next Level Customer Service
Approval Code: ASPIRE237
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:

• Communication skills
• Complaint management
• Empathy
• Keeping the client informed
• Customer feedback
• Case studies
• Meeting the clients expectations of customer service

Client Engagement
Approval Code: ASPIRE231
With participants learning how to engage more effectively with clients, we are able to assist them meet their objectives and understand some of the underlying factors that we need to take into consideration to be the best service to them as possible. Core areas include:

• Understanding client needs, what are they looking from an agency and how do we provide this
• Engaging in crucial conversations with clients
• Understanding emotional intelligence in order to respectfully handle the clients and any pain they may be going through

CPD Points: 7 (2 x 3.5 point courses)
Cost: $380 incl GST
Lunch will be provided

Next Level Customer Service
Approval Code: ASPIRE236
A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:

• Communication skills
• Complaint management
• Empathy
• Keeping the client informed
• Customer feedback
• Case studies
• Meeting the clients expectations of customer service

Stress and Mental Health in Real Estate
Approval Code: ASPIRE238

With workplace stress leading to an increase of professional and skilled real estate practitioners leaving the industry, there are less skilled staff for businesses to hire and less mentors for new staff entering the industry to seek guidance from. This course is about how we manage the industry stress and what we can do when we recognise signs in our work, attitude and health. Major focus on stress and mental health in the workplace. Overview of key aspects Coping mechanisms Identifying triggers for stress Handling stressful situations (i.e. suicide in a management, meth usage, upset clients) Mental health principals to main a positive headspace in the industry Balance and perspective Seeking support from management and external support mechanisms

 

CPD Points: 7 (x2 3.5 point courses)
Cost: $250 plus GST
Lunch will be provided

Next Level Strata
Approval Code: ASPIRE186

With more and more strata being sold throughout Western Australia, real estate personnel need to increase their understanding of every aspect of strata properties. This would include documentation involved, overview, property management implications, sales implications and providing accurate information to clients (disclosures).

Cultural Intelligence
Approval Code: ASPIRE190
 

CPD Points: 7 (x2 3.5 point courses)
Cost: $300 (incl GST)
Lunch will be provided

Social Media
Approval Code: ASPIRE193

• Awareness of the differing social media platforms and compliance issues related to these
• Targeting clients/database for best result for the vendor/landlord and their marketing expenditure
• Legislation around privacy, disclosure, representations, code of conduct and discrimination
• Complaint management online
• Risk and Policy & Procedures

Building Strategies for Resilience
Approval Code: ASPIRE200
Today's real estate market is more complex, dynamic and high-pressured than ever before. In this fast-paced environment, it is critical all real estate professionals develop the skills to effectively manage the ebbs and flows of a demanding market and the agency they are working for to provide the best service they can to the consumer. This workshop will give participant the tools and techniques to understand and manage change effectively and to work more effectively with the real estate consumer and others in the workplace.
 
Key learning areas will include:

• Understand and define resilience
• Understand stress and where it comes from
• Identify key strategies to build resilience
• Working effectively with others

CPD Points: 7 (x2 3.5 point courses)
Cost: $250 plus GST
Lunch will be provided

Social Media
Approval Code: ASPIRE193

• Awareness of the differing social media platforms and compliance issues related to these
• Targeting clients/database for best result for the vendor/landlord and their marketing expenditure
• Legislation around privacy, disclosure, representations, code of conduct and discrimination
• Complaint management online
• Risk and Policy & Procedures

• Why do we need to be ‘culturally intelligent’?
• Perception and impact on our behaviours
• How to show respect to people from different cultures
• Understanding how to negotiate with different cultures
• Service standards and how they may be varied to suit different needs
• The Head, Body and Heart - working together to understand cultural intelligence in real estate

CPD Points: 7 (x2 3.5 point courses)
Cost: $250 plus GST
Lunch will be provided

Social Media
Approval Code: ASPIRE193

• Awareness of the differing social media platforms and compliance issues related to these
• Targeting clients/database for best result for the vendor/landlord and their marketing expenditure
• Legislation around privacy, disclosure, representations, code of conduct and discrimination
• Complaint management online
• Risk and Policy & Procedures

 

CPD Points: 7 (x 2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Stress and Mental Health in Real Estate
Approval Code:  ASPIRE238

With workplace stress leading to an increase of professional and skilled real estate practitioners leaving the industry, there are less skilled staff for businesses to hire and less mentors for new staff entering the industry to seek guidance from. This course is about how we manage the industry stress and what we can do when we recognise signs in our work, attitude and health.
Major focus on stress and mental health in the workplace. Overview of key aspects:

• Coping mechanisms
• Identifying triggers for stress
• Handling stressful situations (ie. suicide management, meth usage, upset clients)
• Mental health pricipals to maintain a positive headspace in the industry
• Balance and perspective
• Seeking support from management and external support mechanisms.

Next Level Customer Service
Approval Code:  ASPIRE236

A customer service course focusing on the skills to upskill the industry into helping with modern-day client expectations. Topics covered include:

• Communication skills
• Complaint management
• Empathy
• Keeping the client informed
• Customer feedback
• Case studies
• Meeting the clients expectations of customer service

CPD Points: 7 (x 2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Stress and Mental Health in Real Estate
Approval Code:  ASPIRE238

With workplace stress leading to an increase of professional and skilled real estate practitioners leaving the industry, there are less skilled staff for businesses to hire and less mentors for new staff entering the industry to seek guidance from. This course is about how we manage the industry stress and what we can do when we recognise signs in our work, attitude and health.
Major focus on stress and mental health in the workplace. Overview of key aspects

• Coping mechanisms
• Identifying triggers for stress
• Handling stressful situations (ie. suicide management, meth usage, upset clients)
• Mental health pricipals to maintain a positive headspace in the industry
• Balance and perspective
• Seeking support from management and external support mechanisms.

Social Media
Approval Code: ASPIRE193

• Awareness of the differing social media platforms and compliance issues related to these
• Targeting clients/database for best result for the vendor/landlord and their marketing expenditure
• Legislation around privacy, disclosure, representations, code of conduct and discrimination
• Complaint management online
• Risk and Policy & Procedures

CPD Points: 7 (x2 3.5 point courses)
Cost: $380 incl GST
Lunch will be provided

Understanding Conflict Management
Approval Code: ASPIRE180

Conflicts are unavoidable in life and the same holds true for the workplace and the real estate industry in general. Conflicts and disputes are certain to occur in any organisation regardless of whether it is large or small.
 
This session focuses on why having the knowledge and the skills necessary to quell conflicts in the before they do irreparable damage is of paramount importance. Regardless of the severity of the dispute, it is of utmost importance that an organisation should detect and tackle the issue in the most effective and professional way possible by using the various techniques and strategies that will be provided by this course.
 
In this session, the knowledge, skills, and techniques necessary to resolve conflicts in a quick and effective manner before they become an actual threat to the organisation will be provided. Here you and your team will be able to gain new skills and learn new methods that will enable you to take control of otherwise difficult situations and help your organisation grow as a result of this.

Building and Maintaining Client Relationships
Approval Code: ASPIRE171

The key to trust is reliability, consistency and connection with the client. This course is designed to establish and maintain trust through professionalism, best practice, correct use of documentation and ensuring the code of conduct is followed every step of the way.  
 
Key learning areas will include:

• Reviewing the code of conduct and how this aligns working with clients
• Overview of Emotional Intelligence
• Covey time management matrix 
• Dealing with customer complaints
• Improving agency practice

CPD Points: 7 (x2 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Work Health Safety in Real Estate
Approval Code:  ASPIRE233

With the changes to responsibility for employers, it’s crucial for business and staff to ensure they are following both legislation and best practice around the safety at work, home, when conducting duties and ensuring key security measures are followed. Discussion around office process and responsibility included.
Discussion around PCBU, definition of worker, regulatory body, fines and penalties, responsibilities and more.  

Stress and Mental Health in Real Estate
Approval Code:  ASPIRE238

With workplace stress leading to an increase of professional and skilled real estate practitioners leaving the industry, there are less skilled staff for businesses to hire and less mentors for new staff entering the industry to seek guidance from. This course is about how we manage the industry stress and what we can do when we recognise signs in our work, attitude and health.
Major focus on stress and mental health in the workplace. Overview of key aspects

Harness your potential at this life-enhancing
learning programme, focusing on women in leadership.

Join us for an immersive day where you will learn
techniques for self-reflecting, communicating,
visioning and engaging.

Designed and facilitated by three successful female
leaders to mentor, support and and empower kindred
females who are embarking on their leadership
journey.

Approval Code: ASPIRE210
CPD Points: 3.5
Cost: $150 plus GST

For professionals working in the real estate industry, it is important to understand legislation and how this aligns to the services we provide to the consumer. You should not see legislation or compliance as a hurdle for your agency, rather learn to love this to ensure you understand, apply, and build into your own and your agencies everyday practice. Remembering compliance affects us all, a compliant individual is the building blocks for the compliance of the wider team. No matter your position in the agency, you should role model compliance. 

Key learning areas will include:

• Overview of real estate legislation
• Areas of risk that arise from complacency and lack of awareness
• Examples of how legislation may be breached
• Advertising for the business, individual, sales and property management
• Overview of the Privacy Act
• Offices processes and how to reduce risk
• Learning to love of compliance and legislation and using this to protect your clients, customers, the business, and yourself
• Culture of self-improvement and awareness

Approval Code: ASPIRE181
CPD Points: 3.5
Cost: $150 plus GST

Negotiation is crucial for almost every aspect of working in real estate, for both a sales person and the property manager. It is one of the many ways we add value to the process with a client and our ability to have strength here is crucial in securing good results and minimising disputes in our area of work.

•  Understanding the difference between just passing on information between parties and how to maximise our position to negotiate with strength and therefore work in our clients’ best interest;
• How time on market and previous interest in the property can be vital to the final price achieved, both in sale and rent;
• How different sale and marketing strategies affect the negotiation process (i.e. Auction Vs Fixed Price);
• How to utilise multiple offers or competition to increase sale or rental price;  
• How natural human behaviour can affect the sale/rent process. (i.e. How to handle buyer remorse and doubt from sellers on price and understanding these natural emotions helps you guide the consumer through the process);
• Why early offers are crucial to the sale process.
• How to generate offers and interest through correct marketing and proper questioning techniques;
• Recognising the role Diversity and ethnicity place in how people approach the negotiation process.

CPD Points: 7 (x2 3.5 point courses)
Cost: $250 plus GST
Lunch will be provided

Risk, Applying Best Practice
Approval Code:  ASPIRE202
Risk is present in every area of real estate. Sales representatives and property managers may be indirectly breaching the ACL, CODE OF CONDUCT or make mistakes that could cause damages or loss to their clients or themselves. Identifying areas or risk, learning from previous mistakes and developing policy and procedure to reduce the likelihood of this occurring is the main focus of this session.

Social Media
Approval Code:  ASPIRE193
Session based on awareness on how we stay compliant in the new forms of medium available. Not are there only online portals, there is LinkedIn, Instagram, Facebook and more.
 
With the ease and speed at which the industry can reach people through the medium, small incorrect statements or rushed posts can convey false and misleading representations. We can also compromise the Code of Conduct and Australian Consumer law.
Learning how to stay compliant in social media is a large focus of this course, as well as complaint resolution as it occurs online and quickly. The session will also cover:

• Risk of private information and the professional image of the industry
• Content strategy
• Complaints online and negative feedback

Targeting specific demographics for your benefit
 

Approval Code: ASPIRE193
CPD Points: 3.5
Cost: $150 plus GST
 

• Awareness of the differing social media platforms and compliance issues related to these
• Targeting clients/database for best result for the vendor/landlord and their marketing expenditure
• Legislation around privacy, disclosure, representations, code of conduct and discrimination
• Complaint management online
• Risk and Policy & Procedures

CPD Points: 7 (2 x 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Stress and Mental Health in Real Estate
Approval Code:  ASPIRE238

With workplace stress leading to an increase of professional and skilled real estate practitioners leaving the industry, there are less skilled staff for businesses to hire and less mentors for new staff entering the industry to seek guidance from. This course is about how we manage the industry stress and what we can do when we recognise signs in our work, attitude and health.
Major focus on stress and mental health in the workplace. Overview of key aspects

• Coping mechanisms
• Identifying triggers for stress
• Handling stressful situations (ie. suicide management, meth usage, upset clients)
• Mental health pricipals to maintain a positive headspace in the industry
• Balance and perspective
• Seeking support from management and external support mechanisms.

CPD Points: 7 (2 x 3.5 point courses)
Cost: $300 incl GST
Lunch will be provided

Understanding Conflict Management
Approval Code: ASPIRE241

Conflicts are unavoidable in life and the same holds true for the workplace and the real estate industry in general. Conflicts and disputes are certain to occur in any organisation regardless of whether it is large or small.
 
This session focuses on why having the knowledge and the skills necessary to quell conflicts in the before they do irreparable damage is of paramount importance. Regardless of the severity of the dispute, it is of utmost importance that an organisation should detect and tackle the issue in the most effective and professional way possible by using the various techniques and strategies that will be provided by this course.
 
In this session, the knowledge, skills, and techniques necessary to resolve conflicts in a quick and effective manner before they become an actual threat to the organisation will be provided. Here you and your team will be able to gain new skills and learn new methods that will enable you to take control of otherwise difficult situations and help your organisation grow as a result of this.

Social Media
Approval Code: ASPIRE193

• Awareness of the differing social media platforms and compliance issues related to these
• Targeting clients/database for best result for the vendor/landlord and their marketing expenditure
• Legislation around privacy, disclosure, representations, code of conduct and discrimination
• Complaint management online
• Risk and Policy & Procedures

Online Workshop - Cert IV in Work Health & Safety

A LIFE - ENHANCING LEARNING PROGRAMME

This groundbreaking course is specially crafted to support, mentor and empower kindred females as well as provide the chance to connect and network with like-minded women who are also embarking on their leadership path.

Through a series of engaging sessions, you will learn essential techniques for self-reflection, self-acceptance/imposter syndrome, visionary thinking and engagement.

This event is a must-attend for women who are eager to advance their leadership skills and take their careers to the next level.  Don't miss out on this unique opportunity to learn from the best and join a community of empowered women who are making a differrence.

This qualification applies to individuals working in a work health and safety (WHS) role who provide a broad range of technical knowledge and skills and have some limited responsibility for the output of others.